FAQ

Oz Moving & Storage is a licensed and professional moving company that has been operating in NYC since 1993. We’ve been trusted nationwide by over 500,000 first-time and repeat clients. We hand-select our movers and implement only the highest levels of quality assurance to ensure that all our clients feel safe and cared for throughout their moves.

Oz Moving is a licensed by the FMCSA, USDOT, NYDOT, NJ Board of Movers and Warehousemen, CTDOT and CAPUC, and is further accredited by the BBB and a member of the American Moving & Storage Association.

Weekends are good days for moving as there is less traffic and most moving companies in NYC are busier on the weekdays. Most NYC buildings only allow moving Monday-Friday during business hours, so check with your property managers first. If you do need to move during the week, consider scheduling your move in the middle of the week (Tuesday or Wednesday), as you’ll be able to find better deals.

If you are moving in the off-peak season (October-April), scheduling a move a week or two in advance will usually be sufficient. But, if you are moving in the peak season (April – September), try to schedule your move three to four weeks in advance.

Yes. Oz Moving has almost 30 years of experience with piano moving. We are qualified to move all types of pianos, including grand pianos. Inquire with us by phone or request a free quote.

Oz Moving offers local, long-distance, and interstate moving. At present, Oz Moving offers weekly cross-country moves from NY to LA. However, currently, we do not offer international moving.

We do our jobs regardless of the weather. However, if there is an unexpected severe weather-related situation, we will let you know and delay/postpone your move.

We will send as many movers as needed according to the requirements of the moving job. We base this number on your moving estimate and our internal assessment. Our operations team will determine how many movers the moving job will need to complete the move in the most efficient and economical way.

Oz’s pricing model depends on various details about your move. We generate a fair and competitive price based on the following: Services requested (packing, furniture assembly, handyman work, debris removal), Distance (moving distance and any additional stops along the way, any stairs climbed, proximity/accessibility to truck), Inventory (how many boxes are being moved/the total volume of the move), Date and time of year (prices can fluctuate due to demand and availability).

In general, a local move can cost you anywhere from several hundred to several thousand dollars, while the cost for a long-distance move starts at around a thousand dollars. However, these are just rough figures and may not reflect the total price of your move. The cost of our moves can vary depending on: distance; volume; additional services; and other details about the move.

Yes. We do offer a flat rate. Local moves are quoted either by the hour or a guaranteed flat rate. We will calculate the price based on the specific list of items you need to be moved and any additional services you may require.

If requested, we certainly can. Boxes, packing supplies, and other services are charged for as needed. We can also include the service charge in a guaranteed ‘flat rate’ moving quote.

We provide you with some wardrobe boxes or a combination of wardrobe and other boxes (TV) on the day of the move, free of charge. Additional boxes can be rented or purchased for a fee.

The first four flights of stairs on a local move are free, but there is a fee for additional stairs. This fee will be included in the moving price as long as we are informed in advance.

In NY State, labor is not taxed. However, the packing materials and supplies are.

Like any other service, it is customary to tip movers if you are satisfied with their performance. 15-20% is an appropriate gratuity. Movers are usually tipped in cash.

The moving estimate is as accurate as the information provided by the customer. If you forget to tell us about additional items we need to move, the price might change on move day. It’s important to provide us with complete and detailed information so that we can accurately reflect your moving needs in the estimate.

We accept cash, credit, and debit cards, PayPal, certified checks, and money orders.

Yes, we do! Check our website for seasonal promotions. We also offer discounts to seniors and active/retired military members.

Basic moving insurance coverage of $0.60 cents per pound of your belongings is included with the price. If you would like additional insurance coverage, it can be available for a fee. Speak with your salesperson for more information on the insurance coverage options we offer.

All of the furniture is wrapped with padded blankets before being moved. The teams come prepared with an array of supplies on the truck, boxes, packing paper, and bubble wrap. The crew members are all well-trained to ensure everything is properly prepared for transit.

Once your move is scheduled, we can submit a Certificate of Insurance to your building within one business day. Please send COI requests to [email protected].

When requested or determined necessary by the estimator, shrink wrap is available for a fee of $9-$14 per item.

Yes, all furniture should be moved empty.

We strongly advise against it. Jewelry, currency, and important documents are never covered by insurance and should be kept on your person.

We recommend leaving the fragile items for the movers, such as lamps, pictures, mirrors, glass, and china. However, feel free to pack durable items like clothing, linens, and books yourself. Be sure to use appropriately sized boxes.

The amount you tip is up to you, but if you are satisfied with the move, 15-20% is customary.

We have a fleet of different-sized trucks ranging from 14 feet long to 26 feet long. They are dispatched according to the size of the move.

Call us at (212) 876-2500, and a manager will be able to assist or offer solutions to any situation.

Our customer service department is available at (212) 876-2500, Extension 3101# or 3101#, or by email, [email protected].

We strongly recommend and require you are present for the duration of the move. However, we do offer contactless moves with a written agreement where you do not have to be physically present during the move.

When moving to Oz storage, you don’t need to. The movers will create a detailed written inventory of all items they are taking to storage that you will receive a copy of. If you are moving to a self-storage, yes, you must accompany them.

Our movers do not mount or unmount AC units. You should check with your super or building management if you need help with your AC. However, our Special Services team can mount or unmount your TV for a fee. This service needs to be requested when booking the move.

With over 30 years of experience behind us, Oz anticipates the needs of our clients and offers an array of additional services, providing a comprehensive moving experience. Carpet cleaning, junk removal and disposal, television mounting, picture hanging, fine furniture and antique restoration, fine art custom wood crating, we even have a licensed electrician on call to remove and install chandeliers and fixtures. If you don’t feel up to assembling all that IKEA furniture you just bought, we can help with that as well.

Don’t worry about any parking tickets that our trucks may accrue during the move. Oz does not charge the customer for parking tickets.

Yes, our movers can assemble and arrange furniture in your new home. If you will require new furniture assembly, please make sure your salesperson is aware.

Some moving jobs are short and can be completed without a lunch break. However, for longer moving jobs, movers may have to take a break for lunch to refuel. When movers do eat or take a lunch break, they do so off the clock.

Of course. This is totally up to you, but feel free to provide snacks/water to your movers throughout the day.

We have a fleet of different-sized trucks ranging from 14 feet long to 26 feet long. They are dispatched according to the size of the move.

Call us at (212) 876-2500, and a manager will be able to assist or offer solutions to any situation.

Our customer service department is available at (212) 876-2500, Extension 3101# or 3101#, or by email, [email protected].

We strongly recommend and require you are present for the duration of the move. However, we do offer contactless moves with a written agreement where you do not have to be physically present during the move.

When you schedule a long-distance move, we will coordinate and schedule a preliminary delivery window. You can also schedule a guaranteed delivery date for an extra fee.

The driver will call you with approximately 24 hour notice and provide a delivery window.

Depending on where you are moving, the time of year and your availability, it can take anywhere from 3 days to 3 weeks for your items to arrive. Talk to us on the phone or email us, 212-452-6683, [email protected] for more information about the specifics of your move.

Yes, you can cancel your move. Our policy is that your deposit is non-refundable unless you provide at least 72 hours’ notice.

If it turns out that you had fewer items to move than you listed in the moving quote, you will pay only for what was moved. If your move is hourly and you have fewer items, it will likely take less time and ultimately cost less. If you have a flat or binding price, you must let us know by 3PM the business day before so that your salesperson can adjust the price accordingly.

In the unfortunate event of a loss or damage, call our office as soon as possible, (212) 452-6683, and speak with Customer Service. You can also file a claim on our website, https://www.ozmoving.com/claims, or email Customer Service at [email protected].

Claims processing time varies depending on the complexity of the claim. Typically, we strive to resolve claims within 30 days. Our claims team will keep you updated on the status of your claim.